Troubleshoot.ConnectionTrouble

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Disable Hub Mode

Open the Shareaza settings and select Gnutella (Tools > Shareaza Settings > Gnutella)

  • Change Gnutella Network Mode: to Leaf. This will lower the number of connections Shareaza makes.

Set your Upload Bandwidth

Shareaza supports its community and uploads at the highest speed possible. However, because of this, your connection may be maxing out, causing very slow internet speeds or none at all. There are some settings that can be changed to fix the problem.

Open the Shareaza settings and select Uploads (Tools > Shareaza Settings > Uploads)

  • Click on the 'Bandwidth' box, and type in an amount about 85% of your 'upload' or 'upstream' bandwidth. If you don't know your upstream bandwidth, try the Speed Test.
  • Select Maximum for the Mode.
  • Restart Shareaza.

Windows Users

Windows 95 and 98 run on outdated code which only allows them to have 100 simultaneous connections running - Shareaza can use up to a thousand or more, depending on how it is configured. This can cause Windows to do some odd things such as crash, lock up or disconnect from the internet. We strongly recommend that you upgrade to a more stable and recent operating system, but we realize that some users can't do that. This solution will solve crashes, but it will make a negative impact on performance.

Note: This also applies to Windows XP, 2000 and NT users.

Open the Shareaza settings and select Downloads (Tools > Shareaza Settings > Downloads)

  • Change Maximum Files: to 4 to 10
  • Change Maximum Transfers: to 50 or even lower
  • Change Transfers per File: to 10
  • Now go to the 'eDonkey2000' settings
  • Change the Client Link Connections to 40
  • Restart Shareaza


If that doesn't help, try to lower these settings:

Open the Shareaza settings and select Connection (Tools > Shareaza Settings > Connection)

  • Change Inbound Speed: to 80% of actual connection speed in KB/s or Kb/s.
  • Change Outbound Speed: to 80% of actual connection speed in KB/s or Kb/s.

Router Users

Many routers support a certain number of connections. If that amount is exceeded, they fail. Shareaza uses as many connections as your internet connection can handle, maximizing performance. There are three things that you can do to prevent this:

  • Configure Your Router - Some select few routers can take the heat, and others have different modes (ex. Gaming Mode) which will increase the number of connections it can handle. A good tip would be to upgrade your firmware, which can fix many problems such as this (see your manufacturer's website for help on this).
  • Increase the Download Connection Throttle - This new setting was recently added to prevent router overloads. It delays the time of connection, and distributes them over a larger amount of time. To change it, go to Shareaza Settings > Advanced and change Downloads.ConnectThrottle to 250 ms. You may need to change it to a higher amount if you still get lockups, peaking at about 500 ms. Note: you must be in Power Mode (View > Power Mode) to change this setting.
  • Get a new router - If you've been looking for some reason to buy a new router, this could be it. A midrange router from DLink, Netgear or Linksys are good choices. This is a good fix, but it will put a dent in your wallet.
  • Configure Shareaza- This is an easier option, but it will limit Shareaza's performance.

Shareaza Configuration for Routers

  • First, find the maximum number of connections your router can handle. There is no test for this, so I suggest contacting the router manufacturer for information. If you just can't, or don't want to, you'll have to guess (255 is a good estimate)
  • Start Shareaza
  • Go into the Download's Panel (Tools > Shareaza Settings > Internet > Downloads)
  • Set Maximum Transfers to 40% of the Maximum Connections allowed by your router
  • Set Transfers per File to half of the Maximum Transfers
  • Go into the 'eDonkey2000' Panel
  • Set Client Link Connections to 40% of the Maximum Connections allowed by your router
  • Restart Shareaza


NIC or NIC Drivers may cause Disconnections or Blue Screens

Problems in NIC or NIC drivers are a very common source of blue screens, and can also be a cause of disconnections from the internet. The NIC (Network Interface Card (or Controller]] is the hardware device in your PC that connects a DSL or Cable modem to a computer. If you have a broadband connection, chances are you have a NIC. If you are unfortunate, your NIC may have trouble handling a certain amount of connections or traffic and collapses under the heavy stress. The result may be a blue screen, or the internet will just stop working until you restart the computer.

To update the drivers, you must first find out the model and manufacturer. You can do this by going into the Control Panel (Start > Control Panel) [Classic Mode for XP users], clicking on system, then going into the device manager from the Hardware tab. The NIC is under the "Network Adapters" tree. If you have recently updated your NIC drivers (using Windows Update may do this automatically), try rolling back to an older driver, or using a driver on the Windows CD or manufacturer's CD that came with your computer. If you want to update your driver, try the device manufacturer's web site, or the computer manufacturer's website. If you are new to driver updating, and find yourself stuck, go to the Help and Support section of the Shareaza forums and post your situation there. Be sure to include the information you just collected (NIC Card Name, Operating System, etc.), along with information on your crash and how you've tried to resolve it. A very common culprit is the Netgear FA311, which has been known to fail very often.

Other Solutions

Reset the Bandwidth Monitor: Sometimes people set the slider on the Bandwidth Monitor monitor to "MAX", making Shareaza use a lot of bandwidth. If the monitor window is tinted red, then it has been set to MAX. The way to fix this is to drag it back a little and set it to its normal setting (100%). More information is available on the Bandwidth Monitor Page. Still no Luck?: Some people report that no matter what they try in the settings, Shareaza will exceed them. Try the Netlimiter program while running Shareaza.

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