Troubleshoot
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Most common problems are answered here. Problems are separated by their respective category. If you do not see your problem in a certain category, check the "Misconceptions" category. Note, that the problem you are looking for might actually be a feature, rather than a bug of Shareaza, respectively a bug in a program outside of Shareaza, or maybe just a misinterpretation.
If your problem is not on this page, try using the search function in the Shareaza Forums. Less common questions are often answered there.
General:
- How to clear Incomplete folder from unused files?
- What are the default settings?
- XP SP2/3, Win Vista: Are there special things that need to get attention on Windows XP Service Pack 2/3 and Windows Vista?
- Shareaza uses too much bandwidth. (I can't use the Internet while Shareaza is running)
- I get disconnected from the Internet when running Shareaza
- My computer locks up or crashes when using Shareaza
- Shareaza locks up, when loading the Library
- I get an error when running Shareaza
- My router has problems with Shareaza
- Firewalls and routers
- I am using more than one router
Installation:
User interface:
- Shareaza uses too many resources (high CPU and memory usage)
- In the new version of Shareaza, I can't sort downloads in the Transfer tab
- How to: Increase or decrease the font size
Downloads:
- My downloads are slow or stopped
- My downloads have disappeared from the Download window
- My download's status displays an error
- My download finished, but I dont see it my library
- When we have downloaded a fake file and we try to delete it, it is used by an application
- My download speed is displayed incorrectly
- My download percentage goes backwards (98% complete won't finish)
- My BitTorrent download seems to be stuck
- I want to continue my BitTorrent download in another client
P2P links (URIs):
- After uninstalling Shareaza, I get errors when clicking P2P links
- Shareaza is not handling P2P links even if I set the option
Networks:
- BitTorrent and Shareaza
- I get a LowID on eDonkey servers
- I have problems connecting to one or more P2P networks (This also includes also solutions to problems causing few search results or slow downloads.)
Media Player:
Misconceptions: